Mobile Ticketing | Pittsburgh Steelers - Steelers.com
Your Steelers Mobile App just got an upgrade! We've partnered with Ticketmaster to make improvements to your mobile experience.
Your Steelers Mobile App is better than ever! To access your tickets and enjoy the newest features and enhancements, you must have the latest version. Update your app by following these steps:
For an Apple device:
Open the App Store.
Tap your profile icon at the top of the screen.
Scroll to see pending updates and release notes. Tap Update next to the Steelers mobile app.
For an Android device:
Open the Google Play Store app.
Tap the profile icon on the top right.
Tap Manage apps & device. Apps with an update available are labeled "Update available."
Tap Update next to the Steelers mobile app.
COMING TO A HOME GAME THIS SEASON?
The Steelers Mobile App is your gameday playbook! Toggle on our new "Acrisure Stadium" feature to explore all your gameday resources.
ACCESS AND SAVE YOUR TICKETS
1. Open the Steelers Official Mobile App
2. Tap "tickets" in the bottom navigation then "My Tickets"
3. Tap "Sign In to Steelers" at the bottom
4. Sign in using the email address and password associated with your Steelers Account Manager and Ticketmaster account
5. Select the game
6. Tap "Add to Wallet" or "Save to phone" and confirm which tickets to add. Once complete, your tickets will be accessible within your phone's wallet.
ACCEPTING TICKETS SENT TO YOU
1. Tap "Accept Tickets" in the email you received or tap the link in the text message you receive.
2. Sign in with your Steelers Account Manager email and password. If you don't have one, you can easily create one by tapping "sign up"
3. Once accepted, be sure to save your tickets in your digital wallet.
TRANSFER YOUR TICKETS
1. Select the game; tap "Transfer"
2. Select the seats to transfer and tap "transfer to"
3. Select from your existing phone contacts or manually enter a recipient's email or cell phone number (if using desktop, sending by email address is the only option)
- If sending by cell number, a text will be generated for you. Please be sure to hit send or the transfer will not go through.
- If sending by email, once you tap "Transfer tickets" the recipient will receive an email with instructions for accepting them
To cancel a transfer BEFORE the tickets have been accepted, tap "Cancel Transfer" to return the tickets to your account. Once the tickets have been accepted by the recipient, the option to cancel the transfer will no longer be available.
Tickets cannot be transferred from a digital wallet. If you can no longer attend the event and wish to send the tickets to a guest or post for sale, delete the tickets from your wallet and then transfer or post for sale via the Steelers Official Mobile App.
SELL YOUR TICKETS
1. Select the game you would like to sell and tap "Sell"
2. Select the seats you wish to sell then tap "Set Price"
3. Set the sale price per ticket then scroll down to "Payout Method"
4. Select your payout method
5. Confirm the information and click "List Tickets"
HOW TO DOWNLOAD THE STEELERS APP TO ACCESS YOUR TICKETS
FREQUENTLY ASKED QUESTIONS
How do I access my ticket(s) on my mobile device?
Use the Steelers Official Mobile App to access your ticket(s) by selecting the "Tickets" tab on the toolbar and log in to your Steelers account. You can access the Steelers Official Mobile App here.
My ticket does not have a barcode. Is it valid?
If using an Apple device, your ticket will say "hold near reader" once saved to your digital wallet and is valid for entry. Be prepared to scan this screen as you approach the ticket takers. If using an Android device, your ticket will show a dynamic, moving barcode once saved to Google Pay and is valid for entry.
Can I screenshot my ticket(s) to present to the ticket scanner?
No. To help prevent ticket fraud, mobile tickets have a dynamic barcode. Screenshots or images of tickets are not valid and will not permit entry to Acrisure Stadium.
Can I print my ticket(s) from home?
No. Tickets are mobile only and must be accessed on a mobile device.
Can I have multiple tickets on my phone?
Yes, though it is recommended that you transfer tickets to each of your guests. However, if arriving/entering the gates together, you may save all tickets to one device and swipe left through the tickets to scan them individually.
What if my entire party is not with me when I enter Acrisure Stadium?
If you do not plan to arrive together, before heading to the North Shore, transfer your tickets to your guests so each person has their individual ticket saved to their mobile device in advance of gameday.
Why should I save my ticket(s) to my phone?
Saving your ticket to your digital wallet before arriving at the stadium ensures you can access the barcode should you lose cellular or WiFi service.
What should I do if I do not have a smartphone or if my phone is lost, breaks or dies before I get to the stadium?
Please visit our Customer Service Windows located on Art Rooney Avenue for assistance. Customer Service windows open 3 hours prior to kickoff.
What if my smartphone is outdated and I'm having issues accessing my tickets?
If you have an outdated smartphone model, some functionality with the Steelers app or Account Manager may not be available. If you experience any issues with this, please contact us prior to gameday at 412-323-1200 or visit the Ticket Office windows which open 3 hours prior to kick-off on gameday.
When I have issues with my mobile tickets, who can I contact?
Fans with question or needing further help should contact us at 412-323-1200. Our office hours are Monday through Friday 9 am-5 pm and on gameday 3 hours prior to kickoff. Or visit the Ticket Office windows located at the corner of Art Rooney Avenue and West General Robinson on gameday starting 3 hours prior to kickoff.
