Steelers season ticket holders received an email from the team on Wednesday, which provided some general updates for the upcoming season, as well as some options they have as the COVID-19 pandemic continues.
In the email, the Steelers reiterated that the number one concern continues to be the safety and well-being of players, coaches, staff and fans before all decisions are finalized.
As the NFL discusses the preseason schedule, with reducing the number of games being an option, the email noted that if that does occur, those who have purchased tickets will receive a refund for any games that are canceled.
The team is currently working with both the NFL and public health officials on how fans can attend games in a safe manner. The email stated that the Steelers goal 'is to have fans at Heinz Field this season. We anticipate that we will be working with a reduced capacity scenario and that fans will be required to wear masks.' The Steelers will be providing more information on these plans to season ticket holders as they are finalized.
Season ticket holders were also made aware that the team is providing the option to apply for a full refund for the 2020 season, while not losing their ability to renew their season ticket location for the 2021 season or any associated seat license. Season ticket holders can apply for the refund online via a link provided in the email.
Season tickets are normally sent out in late July, but season ticket holders were advised that delivery of tickets will operate differently this season 'as we need to employ a digital ticketing solution to allow for flexibility.' Additional details will be provided to all season ticket holders as soon as they are available.
"Our goal is to still have fans at Heinz Field this year with the understanding that social distancing, as well as all fans being required to wear masks, will play a role in the capacity to ensure a safe atmosphere," said Steelers spokesman Burt Lauten in a statement. "We will continue to work with the NFL and public health officials to finalize plans for fans to attend our home games.
"We are communicating with our season ticket holders to make them aware of the digital ticketing process we will employ this season at Heinz Field for a more flexible solution as we prepare for potential reduced capacity. We will continue the process of allowing our fans to opt out of their 2020 season tickets if they feel they are uniquely affected by the current situation."