Frequently Asked Questions | Pittsburgh Steelers - Steelers.com

Steelers Gameday FAQ

What To Know About Steelers Gameday at Heinz Field

Q: Will I need a mask to enter Heinz Field?
A: Regardless of vaccination status, all guests, staff, and vendors at Heinz Field will be required to wear a mask while visiting any of the indoor areas of the stadium. This includes indoor club levels, Steelers Pro Shops, restrooms, elevators, and other enclosed spaces. Fans are to bring their own masks with them prior to entering the stadium.
Guests who refuse to wear a mask will first receive a warning, and second time offenders will be removed from the stadium.

Q: Will I need to show proof that I am vaccinated at Heinz Field?
A: Fans will not be required to show proof of vaccination to enter Heinz Field, however in accordance with CDC guidelines, unvaccinated fans should wear a mask at all times.

Q: What can I bring inside Heinz Field?
A: Please see our Clear Bag Policy which includes restricted items here: https://heinzfield.com/clear-bag-policy/

Q: Will I be able to re-enter Heinz Field once I leave the stadium?
A. Fans will not be able to re-enter Heinz Field once they leave the stadium.

Q: What are the Pro Shop Store hours at Heinz Field?
A: Visit our new Pro Shop Store at Heinz Field during your Gameday experience. Times vary based on game time. Please check here for more information https://shop.steelers.com/store-locator

Q. I understand tickets are mobile only this season. How do I access my ticket(s) on my mobile device?
A. Use the Steelers Official Mobile App to access your ticket(s) by selecting the "Tickets" tab on the toolbar and log in to your Steelers account. You can access the Steelers Official Mobile App here. https://www.steelers.com/fans/official-steelers-mobile-app/

Be sure to save your tickets to your phone's digital wallet before you head to the game. For more information including step-by-step instructions, click here https://www.steelers.com/tickets/digital-tickets/

NOTE: Screenshots of tickets CANNOT be accepted at the gates.

To access tickets purchased from a third party not affiliated with the Pittsburgh Steelers or Ticketmaster, please contact the source from which you purchased the ticket(s) for any issues accessing your mobile tickets.